1. Information We Collect

We collect personal information to provide you with a better shopping experience and improve our services. The types of information we may collect include:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment information.
• Account Information: When you create an account on our website, we collect your username, password, and other login details.
• Order Information: Details of the products you purchase, including order history and preferences.
• Payment Information: Credit/debit card details, transaction history, and payment method.
• Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and referring website.
• Cookies: Data collected through cookies and other tracking technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: We use your personal and payment information to process your orders, arrange shipping, and provide customer support.
• To Improve Our Services: We analyze your usage data and feedback to optimize our website’s performance, enhance user experience, and develop new features.
• To Communicate with You: We use your contact information to send order updates, respond to inquiries, and provide important notifications. If you opt-in, we may also send promotional emails or newsletters.
• For Security Purposes: We may use your information to detect, investigate, and prevent fraudulent activities, unauthorized access, or violations of our terms.
• For Marketing: With your consent, we may use your information for targeted marketing campaigns, personalized offers, and advertising based on your preferences.

3. How We Protect Your Information

The security of your personal information is our top priority. We implement a variety of security measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: All sensitive information, such as payment data, is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Control: We restrict access to personal information to employees who need it to perform their duties, and we enforce strict confidentiality agreements.
• Data Storage: We store personal information on secure servers and regularly review our security practices to ensure the highest level of protection.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in processing payments, shipping orders, or managing our website. These providers are required to maintain the confidentiality of your data and use it only for the purposes of providing services to Qartaje Electronics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as court orders or subpoenas.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and gather insights into how our services are being used. Cookies are small text files stored on your device when you visit a website.

We use cookies for the following purposes:

• Essential Cookies: Necessary for the basic functionality of our website, such as processing orders and ensuring secure login.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and usability.
• Marketing Cookies: Used to deliver personalized advertisements and promotional content based on your interests.

You can control cookie settings through your browser preferences. However, disabling cookies may limit some features of our website.

6. Your Rights and Choices

You have the right to control your personal information and how it is used. This includes:

• Accessing Your Data: You can request a copy of the personal information we hold about you by contacting us directly.
• Updating Your Information: If any of your personal details are incorrect or outdated, you can update them by logging into your account or contacting us.
• Deleting Your Information: You have the right to request the deletion of your personal data from our records, subject to certain legal obligations.
• Opting Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting our support team.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your data.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to any third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Qartaje Electronics does not knowingly collect personal information from individuals under the age of 13. If we discover that we have inadvertently collected such information, we will promptly delete it from our systems. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

• Email: support@qartajeelectronic.com
• Phone: (+971) 50 630 1259