Refund and Return Policy

At Qartaje Electronics, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our Refund and Return Policy is designed to make the process of returning items as simple and straightforward as possible.

Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• Timeframe: You have 14 days from the date of purchase to return an item.
• Condition of Item: The item must be unused, in its original packaging, and in the same condition that you received it. Any items that show signs of use, damage, or are missing parts may not be eligible for a refund or may incur a restocking fee.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Before sending any items back, please contact our customer support team at [your support email] or call us at [your contact number]. Provide your order number, details of the product you wish to return, and the reason for the return.

2. Return Authorization: Our team will assess your request and issue a Return Merchandise Authorization (RMA) if your return is approved. You will receive instructions on how to proceed with the return, including where to send the item.

3. Packaging: Ensure that the item is securely packed in its original packaging, including any manuals, accessories, and documentation. Items returned without proper packaging may not be eligible for a full refund.

4. Shipping: The customer is responsible for covering the shipping costs associated with returning the item unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as Qartaje Electronics is not liable for items lost or damaged during return transit.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions:

• If the item is approved for a refund, we will process your refund to the original payment method within 7–10 business days.
• If your refund is delayed or you have not received it within the expected timeframe, please contact your bank or credit card company as processing times may vary.

Note: Shipping costs are non-refundable unless the return is due to a product defect or an error in your order.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same product, please contact us at [support@qartajeelectronic.com] or call us at [(+971) 50 630 1259] to arrange an exchange.

Defective or Damaged Items

If you receive a defective or damaged product, please contact our support team immediately. Provide your order number and a detailed description of the issue, including any relevant photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, offering either a replacement, repair, or refund depending on the situation.

Cancellations

Orders can be canceled within 24 hours of placing them, as long as the product has not yet been shipped. To cancel your order, contact us at [your support email]. If the product has already shipped, you may still return it according to our return policy guidelines.

Restocking Fees

In some cases, a restocking fee may apply for items that are returned opened, used, or not in their original condition. The restocking fee will vary based on the condition of the returned item and the cost of repackaging. Our team will inform you of any applicable restocking fees during the return process.

Exceptions

• Custom-Built Systems: Custom-configured laptops or PCs are not eligible for returns unless they arrive damaged or defective.
• Clearance Items: Items sold on clearance or as part of special promotions may be ineligible for returns or refunds. Please check the specific product listing for details.

Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return, don’t hesitate to reach out. Our dedicated customer service team is here to assist you every step of the way.

• Email: support@qartajeelectronic.com
• Phone: (+971) 50 630 1259